Track and receive letters | Business

Omniva makes receiving letters simple.

We understand that everyone has unique preferences when it comes to receiving mail. That’s why we offer a range of convenient choices to ensure your mail gets to you just how you want it.

Your receiving channels

To a mailbox

Ordinary letters will be delivered to your mailbox, while you can pick up larger letters at the nearest post office and international express letters at a parcel machine.

At the post office

Letters exceeding 23 x 33 x 2 cm are held at the nearest post office for collection. Redirect once free of charge or authorize someone else to collect on your behalf.

Courier

If you receive a registered letter measuring up to 23 x 33 x 2 cm, we will deliver it to your address and hand it over after getting a signature. If the delivery attempt fails or the dimensions of the letter are larger, you will receive the registered letter at the post office.

Bilateral mail exchange

Letters and parcels weighing up to 2kg will be delivered to your business address and outgoing mail will be collected from you.

Other services and options

Elevate your shipping experience with our selection of services for extra comfort, ease, and security.

Personal postal service

Save time and order a personal postal service to your work location. This service is free if you’re located in a rural area in Estonia.

Redirection

Find out more about parcel or letter redirection possibilities.

Discover more

Practical tips and tricks for extra smooth delivery.

Register your mailbox

Omniva locations

Find the locations of our letter boxes, post offices, and postal points.

Change of address

Life is all about changes – so in case of moving to another location, please let us know.

We’re here to help

How to readdress a letter?

If you are moving, you can use our redirection service for your letters and shipments. Fill out our application form, take your valid ID, and go to the nearest post office to request the change from one address to another.
The redirection will be valid for 6 months.
How to receive a registered letter?

Registered letters are delivered to the address found on the letter. If the delivery fails, letters can be picked up at the post office. Your signature is required as proof of delivery.
A registered letter can be delivered to a person authorized by the company, however, this authorization isn’t valid if the sender has requested “Delivery in person”.
If you can’t pick up your registered letter at the post office, you can redirect it once for free to a different post office.
What to do if my letter is lost?

If your letter is not delivered or lost, try tracking your letter on the Tracking and receiving letters page by entering your letter tracking number. Please note that only registered letters can be tracked.
If this didn’t help please fill out Report damaged or lost shipment form.
See more here.
How to extend letter storage time?

If you can’t pick up your letter from the post office within the standard time, you may extend it up to 2 months by contacting our business clients support.
A storage fee will be applied based on a pricelist and it is paid at the post office when receiving the letter. The fee applies from the day after the end of the deposit period as specified in the arrival note until the day the item is picked up.

Go to help centre

Let’s get you more happy customers!

Our goal is to bring more happy customers to your business. We believe deliveries should be seamless for both you and your customers. Sign a business client agreement conveniently and quickly in the Omniva e-service or ask for an offer via the form below.

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Business mail tracking and management