Track and receive parcels | Omniva Estonia

Omniva makes receiving a parcel simple.

We understand that everyone has unique preferences when it comes to receiving a parcel. That’s why we offer a range of convenient choices to ensure your parcel gets to you just how you want it.

Create a e-service account now and easily track all your future parcels in one place.

Your receiving options

At Omniva locations

When you receive an SMS, email or mobile app push notification, simply go to the location specified in the message to pick up your parcel.

See all Omniva locations

Courier

Once your parcel is prepared for delivery by our courier, you will receive an SMS with the delivery date. Additionally, the courier will contact you by phone before arriving at your address.

Alternatively, you have the option to collect your parcels from your personal Picapac parcel box. Read more.

Other services and options

Make your receiving experience more comfortable and smooth with the selection of our extra services.

Redirection

Enables you to easily redirect parcels or letters from the original destination to a new parcel machine, home address or post office.

Parcel storage

At Omniva parcel machines, you can not only pick up parcels, but also order a storage service. This service is extremely convenient for leaving an item to relatives or friends at their convenient parcel machine or for storage your personal belongings.

Returning parcels

When ordering online, you might need to return the parcel. Find out more about the possibilities to do it.

Discover more

Preparing to send a parcel? Find handy information at these links.

Personal postal service

Save time and schedule this service to your home or office. This service is free if you live in a rural area in Estonia.

Customs declaration

If you receive a parcel outside the European Union or from a third country, you must fill in a customs declaration.

Terms and conditions

Find out more detailed information under terms and conditions.

We’re here to help

What to do, if my parcel hasn’t been delivered?
If you haven’t received your parcel:
- check if the parcel could still be in transit as set out in our delivery times for domestic and international parcels.
- Track your parcel to find out its current location.
If the delivery time has passed and the parcel hasn’t been delivered, or it’s unclear when the parcel will be delivered:
- If you are the sender, fill out the Parcel delivery status form.
- If you are the recipient, contact the sender to track the parcel.
What to do, if my parcel is damaged?

If you discover that you have received a damaged parcel after delivery, please submit the Damaged or lost shipment report form.
Will the courier deliver parcels to my door?
Parcels weighing up to 30kg are delivered to your door or gate depending on the location of the residence:
- to the apartment door of an apartment building
- to the front door of a private house
- to the gate of a house surrounded by a fence.
XXL parcels weighing up to 100kg are delivered to the front door of an apartment building or the gate of a private house.
What does it mean if I have the same door code in multiple SMS?

The same door code in multiple delivery SMS or emails means that you have several shipments stored in the same parcel machine locker.
When picking up parcels, you’ll also see a notification on the parcel machine screen if there are multiple parcels in one locker. You will need to confirm this information.
When you’re at the parcel machine, make sure to collect all parcels from the locker.
What to do, if the parcel machine door code doesn’t work?

Ensure you use the six-digit door code received in the delivery SMS/email. Do not enter the shipment code (tracking number).
If you’re entering the correct code but the locker still won’t open, try prying the locker door open.
For assistance, please contact our customer service.
See also What to do, if the parcel machine has a technical issue?

Go to help centre

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