How to tell the difference between a fraudulent message and a notification sent by Omniva?
Various scam messages are being sent under the Omniva name to obtain the data of customers and gain access to their bank accounts or to ask for an advance payment for an incoming parcel. Fraudsters send ever-changing fake messages via both text messages and e-mail as well as via online shopping environments.
We advise all parcel recipients to be extremely careful when receiving messages or e-mails using the Omniva name. Omniva will never ask for your bank card information or advance payments by phone or e-mail to issue a parcel. Parcels are paid for when receiving or sending them. Be sure to carefully check the address of the sender of the e-mail and the web page to which the notification directs you.
To distinguish between a fraudulent message and an Omniva notification, it is good to know how Omniva sends notifications.
How does Omniva notify of an arrived parcel or letter?
- If a parcel has made it to the pick-up point (a parcel machine, a post office, or a postal station), we will notify you by a text message and/or e-mail.
- If the sender has not added the contact information of the recipient (cell phone number, e-mail address), we will send you a notification on paper to your mailbox.
- If the parcel requires cash on delivery or payment by the recipient, payment will always be made upon receiving the parcel (this information is also included in the notification).
- The only situation where you must pay for the parcel before it is issued is the payment of service charges and import duties when declaring international shipments.*
| Delivery location | Notification to the customer | Payment (if the parcel requires cash on delivery or payment by the recipient) |
| Parcel at a parcel machine | Text message or e-mail | Upon receiving the parcel at the parcel machine |
| Parcel at a postal office | Text message and/or e-mail (if the sender has included a cell phone number and/or e-mail address). If there are no contacts included, we will send the recipient a notification on paper to their mailbox | Upon receiving the parcel at a postal office |
| Parcel delivered by a courier | Text message, e-mail, or phone call to the customer | To the courier upon receiving the parcel |
| Registered e-letter to the e-mail address of the customer | An e-mail from [email protected] | No extra charge |
*Shipments that require declaration and payment
If you are ordering goods from outside the European Union and the shipment has to be declared, you will have to pay a service fee and, if applicable, import duties. We will inform you of this by a text message or e-mail. If the sender has not added the contact information of the recipient (phone number or e-mail address) to the parcel, we will send a notification on paper about the package requiring declaration to the address of the customer. It is important to note that:
- Omniva sends a notification for payment only if you authorised Omniva to complete the declaration for you.
- Always check if the parcel number in the notification corresponds to your shipment. If necessary, use the tracking system of Omniva at https://minu.omniva.ee/track.
- Payments can only be made through a bank link. Omniva will never ask for your bank card information.
How to recognise a scam?
You should be careful with any messages asking you to send payments or insert data. Please notify your loved ones, especially the elderly, so that they do not fall victim to any scams!
- See the address of the sender. Omniva sends letters from e-mail addresses ending with @omniva.ee or @omniva.eu.
- See the phone number of the sender of the text message. Omniva does not send messages from foreign numbers.
- Check the address of the web page to which the notification directs you. The correct domain of Omniva is omniva.ee.
- Check for incorrect Estonian in the notification. Messages sent by Omniva are grammatically correct.
What to do if you have fallen for a scam?
- If you have given access to your bank account, contact your bank as soon as possible and have them deactivate your card.
- Check the history of payments made in the online bank to identify whether your card has been used to make purchases in online shops by a third party. If you see payments that you have not made yourself, contact the police.
- Notify the customer service of Omniva about the scam message – then we will know to notify others of fraud and cooperate with operators and the police against the persons sending out scam messages!
Recommendations for recognising fraud can also be found on the website of the Police and Border Guard Board (in Estonian): https://www.politsei.ee/et/juhend/kaitse-ennast-kelmide-eest