How to receive a parcel

1. After receiving a notifying text or e-mail, go to your nearest parcel terminal.
2. Choose a language by using the touchscreen, and then press ‘Receive parcel’.
3. Enter the door code sent to you by text or e-mail.
4. If the sender had requested identification, identify yourself using your ID card.
5. If it is a ‘cash on delivery’ parcel, pay the required fee by using your bank card.
6. Take the parcel from the locker.
7. Please note! Close the door and confirm that you have received the parcel by pressing ‘Confirm’ on the touchscreen.
8. If you have paid for the delivery, you can also print a receipt if you wish.

Power of attorney for collecting parcels

You can also send us a digitally signed power of attorney. Make sure to add information on the post office where the shipment is located. Send the power of attorney to your customer or sales manager.
If you wish, you can also send it directly to an e-mail address [email protected]
If you submit a digital power of attorney on a workday before 16:00, it will enter into force on the following workday. You can write the power of attorney in free form or use our printed form. The text must include:
 

• the date when the power of attorney was issued;
• your first name and surname, home address or location, and personal identification code (legal bodies must include their name, registry code and the first and last name of the person issuing the power of attorney, their date of birth and place of residence);
• the contents of the power of attorney – actions that the mandatary can perform;
• how long the power of attorney is valid for; and
• your signature.

The power of attorney must carry the signature of a legal representative (e.g. member of the board, authorised signatory).
 

Power of attorney for receiving parcels

Power of attorney can be written freely on paper or using our custom form. You must include:

• the date when the power of attorney was issued;
• your first name and surname, home address or location, and personal identification code (legal bodies must include their name, registry code and the first and last name of the person issuing the power of attorney, their date of birth and place of residence);
• the contents of the power of attorney – actions that the mandatary can perform;
• how long the power of attorney is valid for; and
• your signature.

The power of attorney must carry the signature of a legal representative (e.g. member of the board, authorised signatory).