How to receive a parcel?
Parcel machines are open 24/7
You can retrieve your parcel by entering a personal door code which will be sent to you either by SMS or e-mail. After entering the correct code, the locker will open and you will be free to collect your parcel.
If you do not pick up the parcel within seven days, it will be returned to the sender.
You can retrieve your parcel by entering a personal door code which will be sent to you either by SMS or e-mail. After entering the correct code, the locker will open and you will be free to collect your parcel.
If you do not pick up the parcel within seven days, it will be returned to the sender.
- After receiving a notifying text or e-mail, go to your nearest parcel machine
- Choose a language by using the touchscreen, and then press "Receive parcel"
- Enter the door code sent to you by SMS or e-mail
- If the sender had requested identification, identify yourself using your ID card and enter the PIN1 of your ID-card. If there are multiple shipments in the parcel machine, the shipments with no additional services can be received after ID-card authentication.
- If it is a "cash on delivery" parcel, pay the required fee by using your bank card. If there are multiple shipments in the parcel machine, the shipments with no additional services can be received after paying for the parcel(s) that require payment.
- Take the parcel from the locker
- Please note! Close the door and confirm that you have received the parcel by pressing "Confirm" on the touchscreen
- If you have paid for the delivery, you can also print a receipt if you wish